Drive performance with . . .
Balanced Scorecard
According to the Harvard Business Review, the Balanced Scorecard
is the most significant business innovation in the last 75 years.
Created by Robert Kaplan and David Norton at Harvard, this process
translates strategy into action and drives breakthrough results.
Created in the early 1990's, it enables organizations to measure
what matters, looking at the customer, people and process aspects
of the organization and using those measures to balance the financial
measures that had traditionally been the barometer of an organization's
success.
Organizations that design and implement a Balanced Scorecard have
posted dramatic improvements in market share, performance and position
within their sector. It works because it provides focus on measures
of strategic change, not just measures of efficiency and because
it shows clearly how objectives and investments in people and process
link to produce outcomes for customers. That cause and effect linkage,
dramatically displayed on the Strategy Map, make a compelling case
for understanding how different components of the organization
work together to produce a result. If investment in one component
is withdrawn, the entire result is in jeopardy. This is particularly
important in thinking about the importance of investing in people,
culture and information as a foundation for the results an organization
intends to produce.
The Balanced Scorecard began as a business tool. However, it has
achieved astonishing success in government and is now moving through
the nonprofit sector. Sally Mizerak has been instrumental in translating
the Balanced Scorecard for nonprofit use and in making it user-friendly
for organizations who are mission-driven, not shareholder-driven.
The Balanced Scorecard is a critical component of all strategic
plans done by Performance Drivers, Inc. It ensures that plans will
be used, not relegated to binders on a shelf. Through a partner
company, Strategy Partners, those scorecards can be automated and
implemented so that leaders can use them to run the organization.
By offering an affordable web-hosted option for implementation,
Strategy Partners makes accessing the scorecard available to all
those in an organization so that it truly drives strategy throughout
the organization and moves everyone toward the Vision and the goals.
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